- This event has passed.
Research seminar with Professor Dries Faems
April 4, 2014 @ 12:00 pm - 1:30 pm
Dries Faems is full Professor of Innovation & Organization at the Faculty of Economics and Business (University of Groningen) and Affiliated Researcher at the Research Centre of Organisation Studies (Katholieke Universiteit Leuven).
Dries Faems is general editor of the Journal of Management Studies and a member of the editorial review board of the Academy of Management Journal and the Journal of Trust Research. He also is board member of the Dutch chapter of the Product Development Management Association.
Inter-Organizational Trust Repair: Drivers and Implications of Cross-Group Trust Consensus and Discord
Abstract. Conducting a longitudinal case study of one inter-organizational relationship spanning three consecutive projects, we explore the process of inter-organizational trust repair. Based on our findings, we make a conceptual distinction between cross-group trust consensus and cross-group trust discord within organizations and point to the importance of this distinction for inter-organizational trust repair. We also highlight the possibility of local trust repair – i.e. a situation where one group regains trust in the partner organization, while distrust persists at other group(s) – and develop propositions on its drivers and implications. Jointly, our findings illuminate the theoretical relevance of cross-group trust processes for better understanding inter-organizational trust development. We also develop a three-step model of inter-organizational trust repair that highlights how the presence of different sub-groups within organizations might provide alternative strategies to repair trust. Finally, we illuminate the need for counter-intuitive governance strategies to repair trust in inter-organizational relationships.